Policies & FAQ
The calendar rolls forward every day. Guests and Grace members can book up to 30 days out, and Classic and Luxe members up to 45.
- Monday
- 12 to 2 PM, virtual consultations only
- Tuesday
- Closed
- Wednesday
- 12 to 7 PM
- Thursday
- 10 AM to 6 PM
- Friday
- 10 AM to 6 PM
- Saturday
- 9 AM to 4 PM
- Sunday
- Closed
If you're new, or haven't had a service in the last six months (a lot can change in six months), a consultation comes first. You can choose in-person or virtual.
A consultation is time for you and your stylist to talk about your hair in depth: your lifestyle, routine, hair condition, goals and fears. It helps us tailor your routine and future services to what your hair needs for its best health, and it lets us get to know you.
No, it doesn't apply to future services.
Please let us know ahead of the times below. Inside that window, you'll be charged 50% of the scheduled service. A no-call or no-show is charged 100% of the scheduled service to your card on file.
- Guests
- 48 hours before
- Grace
- 36 hours before
- Classic
- 24 hours before
- Luxe
- 18 hours before
We allow a 15-minute grace period, or 5 minutes for consultations. Please tell us if you're running behind. After the grace period, a $20 late fee is added to your service (waived for Luxe members). After 20 minutes, or 10 for consultations, your appointment is cancelled and you'll be charged the full price of the scheduled service.
To receive a refund, you must reschedule or cancel within 48 hours of making your payment. Refunds arrive in 3 to 5 business days.
We're at 1614 E. 53rd St., Suite 11, Chicago, IL 60615. There's metered street parking along 53rd Street and the nearby blocks. If you're unsure, call us at 773-757-3938 and we'll walk you in.